Eircom Broadband – What a lot of bulshit | Website Design Ireland, Website Development

Eircom Broadband – What a lot of bulshit

Have been an Eircom business customer for over 5 years now and I have to say I have never had many issues.
But recently – the past few months my connection keeps dropping.
Some-days I have to restart the router at least 20 times before I get a stable connection.

Being fed-up with the issue, despite the fact that the “BUSINESS” customer support sucks, I decided to call and find out what the problem is.

The answer I got and I quote:

“There are too many connections at one time and the server crashes = CRAPS-OUT (my words)“

I start laughing and replied that the answer that I was given it’s not good enough.

As I am writing this, and it’s not lie, I am after re-starting the router 3 times already and it’s Sunday - How many business customer are on-line at this time?

I called again on Friday and I was told that someone will be calling me back to help me with my problem, but as expected I haven’t received any calls yet.
Maybe the support team for the “Business” customers are on holiday – a long one….

Few months ago Eircom was blaming my router, so they send me another one which didn’t solve the problem.
After calling back they said that a new router will be on the way to me again, so I refused it because it’s not the bloody router – what the hack is wrong with you people?

I do network setup for a living. I should know when the router is at fault, don’t you think?

This issue, used to happen few times every week and the funny part was, that always started after 4:00 PM and lasted till abut 6:00PM, but lately it happens all day long.
Even at 7:30AM.

At this stage I am thinking of changing my broadband supplier, despite the fact that I will have to do a lot of permission work due to the static IP address I have, but I need to take the bull by the horns and hope for the best.

Any recommendation people?

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Tags: eircom broadband

This entry was posted on Sunday, November 8th, 2009 at 5:49 pm and is filed under Broadband. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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• 6 Responses to “Eircom Broadband – What a lot of bulshit”

Louie @ Eire Web Design Says:
November 13th, 2009 at 8:28 pm

Follow up on my Broadband issue with Eircom.

Any time you call Eircom Business support, after going through all the steps, you get put on-hold and a nice voice telling you to check the support on-line.
The Question: How can I do this if I don’t have Broadband?

Anyway, I decided to contact them using the online form (while the internet is on) and sent the following email:

I am entirely sick of Eircom broadband.
I am supposed to run a business here and having too many internet issues (for the last 2 weeks) stopes me from doing so.

Every day after 4:00 PM the broadband goes down and it takes ages before I could re-connect. This issue lasts up to 7:00 and even 9:00 PM.
I called the support (business) and I was told that there are too many connections at the same time to the server, the reason I keep loosing the internet, but let me tell you, that answer its not acceptable.

Last week I called again and despite the fact that I told the customer service there is nothing wrong with my wires here, an Eircom maintenance guy knocked into my door few days later – which after explaining what the story was, I send, he said that he will escalate the issue future, but never heard from anyone since.
My broadband is fine all day until 4 PM in the afternoon when everything starts.

Even while typing this email, I had to restart the router 3 times to make sure is going somewhere.

Will one of you guys get this sorted out for me because I will be escalating this issue with the ACCOUNTS as I am not in the humour of paying a bill for something that I am not getting.

After typing all that and clicked the submit button, I get the following page saying:

The RPC server is unavailable.

Are they for real?

Shone Says:
November 21st, 2009 at 12:37 am

Hi – Smart Telecom = WIN

I have 24mb with them unlimited and not contended like eircom madness for the past 2 years and it is rock solid. They offer 24mb for 24 euro if you are VAT registered.

Hope that helps!

martina Says:
March 4th, 2010 at 7:08 pm

most of the isp’s here in ireland are in some way all tied to eircom. so if you want to get a good deal and NOT share your connection with hundreds of other users go to chorus/ntl or Magnet

http://www.magnet.ie/

http://www.upc.ie/

with these isp’s you do NOT have to share your connection and will always have stable speeds. I know this from experience good luck.

mike ryan Says:
February 26th, 2012 at 10:35 am

Hi i just read your message and i have to agree eircom broadband is rubbish im a home user they told me up to 8.00mbs iv never got near that most had been 5.00mbs but now its only 0.82mbs down and .031mbs up my son cant even connect to his game server he keeps getting blocked iv rang there service while the pepole are nice there they cant fix our problem again like you they sent me a new router ha made the problems worse and reading your message it looks like ill have to change my provider this kind of service in 2012 is just not good enough it would be better to improve the service than give huge wages and bonuss to excutives

mike ryan Says:
February 26th, 2012 at 10:36 am

my dialup was faster

mike ryan Says:
February 26th, 2012 at 10:37 am

and i have been an eircom customer for well over 20 years but its time for a change