Eircom Broadband – What a lot of bulshit | Website Design Ireland, Website Development

Eircom Broadband – What a lot of bulshit

Have been an Eircom business customer for over 5 years now and I have to say I have never had many issues.
But recently – the past few months my connection keeps dropping.
Some-days I have to restart the router at least 20 times before I get a stable connection.

Being fed-up with the issue, despite the fact that the “BUSINESS” customer support sucks, I decided to call and find out what the problem is.

The answer I got and I quote:

“There are too many connections at one time and the server crashes = CRAPS-OUT (my words)“

I start laughing and replied that the answer that I was given it’s not good enough.

As I am writing this, and it’s not lie, I am after re-starting the router 3 times already and it’s Sunday - How many business customer are on-line at this time?

I called again on Friday and I was told that someone will be calling me back to help me with my problem, but as expected I haven’t received any calls yet.
Maybe the support team for the “Business” customers are on holiday – a long one….

Few months ago Eircom was blaming my router, so they send me another one which didn’t solve the problem.
After calling back they said that a new router will be on the way to me again, so I refused it because it’s not the bloody router – what the hack is wrong with you people?

I do network setup for a living. I should know when the router is at fault, don’t you think?

This issue, used to happen few times every week and the funny part was, that always started after 4:00 PM and lasted till abut 6:00PM, but lately it happens all day long.
Even at 7:30AM.

At this stage I am thinking of changing my broadband supplier, despite the fact that I will have to do a lot of permission work due to the static IP address I have, but I need to take the bull by the horns and hope for the best.

Any recommendation people?

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Tags: eircom broadband

This entry was posted on Sunday, November 8th, 2009 at 5:49 pm and is filed under Broadband. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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• 3 Responses to “Eircom Broadband – What a lot of bulshit”

Louie @ Eire Web Design Says:
November 13th, 2009 at 8:28 pm

Follow up on my Broadband issue with Eircom.

Any time you call Eircom Business support, after going through all the steps, you get put on-hold and a nice voice telling you to check the support on-line.
The Question: How can I do this if I don’t have Broadband?

Anyway, I decided to contact them using the online form (while the internet is on) and sent the following email:

I am entirely sick of Eircom broadband.
I am supposed to run a business here and having too many internet issues (for the last 2 weeks) stopes me from doing so.

Every day after 4:00 PM the broadband goes down and it takes ages before I could re-connect. This issue lasts up to 7:00 and even 9:00 PM.
I called the support (business) and I was told that there are too many connections at the same time to the server, the reason I keep loosing the internet, but let me tell you, that answer its not acceptable.

Last week I called again and despite the fact that I told the customer service there is nothing wrong with my wires here, an Eircom maintenance guy knocked into my door few days later – which after explaining what the story was, I send, he said that he will escalate the issue future, but never heard from anyone since.
My broadband is fine all day until 4 PM in the afternoon when everything starts.

Even while typing this email, I had to restart the router 3 times to make sure is going somewhere.

Will one of you guys get this sorted out for me because I will be escalating this issue with the ACCOUNTS as I am not in the humour of paying a bill for something that I am not getting.

After typing all that and clicked the submit button, I get the following page saying:

The RPC server is unavailable.

Are they for real?

Shone Says:
November 21st, 2009 at 12:37 am

Hi – Smart Telecom = WIN

I have 24mb with them unlimited and not contended like eircom madness for the past 2 years and it is rock solid. They offer 24mb for 24 euro if you are VAT registered.

Hope that helps!

martina Says:
March 4th, 2010 at 7:08 pm

most of the isp’s here in ireland are in some way all tied to eircom. so if you want to get a good deal and NOT share your connection with hundreds of other users go to chorus/ntl or Magnet

http://www.magnet.ie/

http://www.upc.ie/

with these isp’s you do NOT have to share your connection and will always have stable speeds. I know this from experience good luck.